Sales & Customer

The customer replied. Who’s picking it up?

Keep the request, the promise and the next step together. A lemming, your AI colleague, prepares the response and brings missing decisions to the right person.

For teams handling enquiries, proposals and ongoing customers.

Try the workflow

Lemming · AI colleagueExampleLinden is ready for the proposal. Can we offer a start next Monday?

A customer reply

Interactive example · fictional data

DanielSales lead

Connected email

Linden · Proposal preparation

Customer asks for a proposal. Delivery date is still missing.

Try an example replyScripted demo

Example companyOffice view

OPPORTUNITY 041Needs a decision

Prepare the customer response

Sales & Customer

Customer: Linden
Scope: Recorded
Start date: Unconfirmed
Proposal: Needs date

Lemming

Confirm the proposed start date.

The request needs one internal decision.

A scripted example. Try both replies to see the different outcomes.

Module scope

The responsibilities

Give the routine
work an owner.

Configure a lemming around your procedure: what starts it, what it needs and when a person takes over.

Turn the enquiry into owned work

Connect the customer, the request, the responsible person and the next action.

Prepare the reply or proposal

Use the agreed offer and customer context. Ask the team for missing dates, scope or information.

Follow the commitment

Keep agreed follow-ups and renewals visible, and hand customer replies to a person when needed.

Intended module scope. Available steps and connections are confirmed before implementation.

What stays with your team

People approve offers, prices, delivery commitments and external messages according to the company’s rules. An interested reply does not make an opportunity won.

Part of the same platform

Keep the next team
in the picture.

An accepted offer can become delivery preparation, with the scope and outstanding questions still attached. A renewal can connect to the contract it concerns.

Projects & DeliveryUpdates, dependencies and deliverables scattered across conversations.Contracts & ObligationsRenewals and obligations discovered after the decision was due.

Before you start

A few practical
questions.

Is this another CRM?

It supports customer records and the work around them. Whether those records live here or in an existing CRM is a setup decision—not a required migration.

Will it send messages on its own?

Only where a specific channel and action have been enabled under your approved policy. Drafting and sending are different permissions.

Can a customer ask for a person?

The workflow includes a named human handoff. A request remains open while the handoff is waiting.

All nine modules

Your starting point

Start with one
ordinary workday.

Choose an area. Describe a recurring task and the people involved. That is enough to start defining a useful first setup.

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