Turn a request into owned work
Connect the requester, issue, required information and responsible person.
Internal Operations
“Can someone sort this?”
Give internal requests a named owner and a visible next step. A lemming, your AI colleague, collects the details, coordinates the handoff and asks whether the issue is actually resolved.
For teams handling internal service, equipment and facilities requests.
Lemming · AI colleagueExampleWhich meeting room is affected, and do you see an error or a blank screen?
An internal request
Interactive example · fictional dataMaraRequester
Team workspaceMeeting room · Display issue
“The meeting room screen isn’t working.” The room is not yet identified.
Try an example replyScripted demo
REQUEST 072Needs details
Route the equipment issue
Internal Operations
- Issue
- Display
- Location
- Not specified
- Owner
- Needs routing
- State
- Needs details
The request exists, but cannot yet be routed well.
The responsibilitiesGive the routine
Give the routine
work an owner.
Configure a lemming around your procedure: what starts it, what it needs and when a person takes over.
Coordinate the handoff
Ask for the missing detail and make acceptance, waiting and escalation visible.
Confirm the outcome
Collect completion evidence or requester feedback according to the procedure—not just a “done” message.
Intended module scope. Available steps and connections are confirmed before implementation.
What stays with your team
The appropriate people authorize access, spending and consequential changes. A request for help does not grant permission to act on every system.
Part of the same platformKeep the next team
Keep the next team
in the picture.
An onboarding can request equipment. A facilities issue can require a purchase. Those remain linked requests rather than disconnected conversations.
Before you startA few practical
A few practical
questions.
Is it only for IT tickets?
No. The proposed scope includes internal service requests, equipment and facilities work. Each procedure needs its own owner and completion rule.
What happens when nobody accepts a request?
The handoff stays pending with an accountable owner and an agreed escalation path. It does not disappear into a conversation.
Can people see the progress without asking again?
That is the intended experience: current state, next responsible person and available action are visible alongside the discussion.
Your starting point
Start with one
ordinary workday.
Choose an area. Describe a recurring task and the people involved. That is enough to start defining a useful first setup.
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