Collect the field report
Work completed, hours, materials and the vehicle used, linked to the job and customer.
Field Service
The job is done. The report isn’t.
Let technicians report in their own words. A lemming, your AI colleague, asks for missing details and connects the answers to the right job.
For teams working at customer sites.
Lemming · AI colleagueExampleYour Nord visit is missing the hours and vehicle. What should I add?
In the field
Interactive example · fictional dataMihaiTechnician
Mobile workspaceNord office · Service visit
Visit finished. Time and vehicle still missing.
Try an example replyScripted demo
JOB 1042Missing details
Close the visit report
Field Service
- Customer
- Nord office
- Hours
- Not reported
- Vehicle
- Not reported
- Next visit
- Not confirmed
The visit is over. The office still needs two details.
The responsibilitiesGive the routine
Give the routine
work an owner.
Configure a lemming around your procedure: what starts it, what it needs and when a person takes over.
Follow up on what is missing
Ask the assigned technician for the specific detail—not another blank form.
Prepare the next handoff
Bring incomplete work, a return visit or billing information to the person who needs it.
Intended module scope. Available steps and connections are confirmed before implementation.
What stays with your team
Your team checks the report, confirms return visits and approves anything used for billing. A reported cost is not automatically an approved charge.
Part of the same platformKeep the next team
Keep the next team
in the picture.
A reported part requirement can become a purchasing request. Approved job information can support the invoice. The job reference stays with both.
Before you startA few practical
A few practical
questions.
Do technicians have to use WhatsApp?
No. The mobile workspace is one route; WhatsApp is an optional connection. Channels, identities and allowed actions are confirmed for the setup.
Can it show vehicle and fuel costs by job?
The module can be configured to collect vehicle use and supporting cost information. Shared fuel or travel costs need an agreed allocation method; they are not inferred from a receipt alone.
Does it replace our scheduling or accounting software?
That is not the starting assumption. We establish which system owns each record and which connections or manual handoffs are needed.
Your starting point
Start with one
ordinary workday.
Choose an area. Describe a recurring task and the people involved. That is enough to start defining a useful first setup.
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